Return & Exchange Policy

Disputes or Complaints

Here at Malanda Jewelry, we strive to provide our customers with the best products and the best service. We’re working hard to resolve any issues so if you feel unsatisfied over one of our products or have something you feel unhappy about, contact us first at support@malandajewelry.com and we’ll do our best to reach a resolution that’ll be a win-win for all parties involved (as much as possible).

Before contacting a third party, please contact us first as we’re always ready and glad to assist you.

We’re also open to your feedback, suggestions, and recommendations as we’re always taking steps to give you a great shopping experience!

Returns

If you are not completely satisfied with your purchase, you can return or exchange the product within 30 days of receipt, based on the terms and conditions below:

1. We do not accept returns on custom printed items, which you will only be allowed to exchange for a different size, design, style, or product.

2. The shipping cost incurred for returning the item(s) to Malanda Jewelry for an exchange or refund are NOT covered nor reimbursed by Malanda Jewelry. Shipping cost for returning the item(s) will be shouldered by the BUYER.

3. Please make sure to send your item to the correct return address and email us with your return tracking information to expedite your refund or exchange. Email us: support@malandajewelry.com to send the return tracking information or the Tracking ID once you’ve shipped the item(s) you wish to return.

Contact us to get a RMA number & Shipping address for your return.

Note: If item(s) is eligible for a Refund, you will only be refunded for the Product Cost. NO REFUND will be given for the shipping cost.

Additional Non-Returnable Items

Gift Cards

There are certain situations where only partial refunds are granted (if applicable)

  • Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after the date of delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

You will only be refunded for the product cost. Shipping costs (if any) will not be refunded. 

We do not provide refunds for products that have been successfully delivered to the address used during the time of purchase. If the tracking number indicates that there has been a successful delivery, no refund will be issued. Please contact the shipping carrier as they are the party most knowledgeable about the situation and it can often be resolved through them. 

- All returns are subject to a $5.00 restocking fee per item.

Return made after 7 days from the delivery date will be refunded as a store credit.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@malandajewelry.com.

Sale Items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@malandajewelry.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a coupon (in the form of a code) will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

How Do I Organize A Return or Exchange?

For any return, exchange, or refund request, you will be responsible for paying for your own shipping costs for returning the item(s).

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Please note that we reserve the right to reject items that are ineligible for return. Products ineligible for return include custom printed items, items that are damaged due to improper care or use, items for which a return has not been authorized/refused packages, and items that are returned outside the 30-day timeframe.

Order Modification / Cancellation

After your order has been placed, you have 6 hours to contact our “Customer Support Team” and request order Modifications, Change of Address, or a Cancellation. After 6 hours, your order can no longer be Modified or Cancelled.

Please be informed that a Management, Processing and Transaction Fee will be applied for FULL Order Cancellation (25% of your total order value) & for PARTIAL Order Cancellation (25% of your entire product value). Cancelation fee will be reimbursed as a form of E-Gift card!

Chargeback

Any order return after opening a chargeback with your bank will be subjected $35 chargeback fee from your refund.

Damage Product

We try our best to deliver your order in perfect condition but if you receive any damage product please contact us within 2 days after receiving. There will be no return after 2 days passed, Malanda will not be liable for any damage product if bring in our attention after 2 days.