Return/Refund

Non-Receipt Refund Guarantee


If your order hasn't arrived within 60 days of the date of original purchase, contact our support team for a full refund of your purchase. If only part of the items in your order has not been received, you will be refunded for these items only.
This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries.


Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few business days.

- All returns are subject to a $5.00 restocking fee per item.

Return made after 7 days from the delivery date will be refunded as a store credit.

Late or missing refunds (if applicable)


If you haven’t received a refund yet, first recheck your bank account.
Then contact your credit card company, it may take some time before your refund officially posted.
Next, contact your bank. There is often some processing time before a refund posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@malandajewelry.com.


Exchanges (if applicable)

We only replace items if they are defective or damaged. For exchange requests, please send us an email at support@

malandajewelry.com.


Order Modification / Cancellation

After your order has been placed, you have 12 hours to contact our “Customer Support Team” and request order Modifications, Change of Address, or a Cancellation. After 12 hours, your order can no longer be Modified or Cancelled.

Please be informed that a Management, Processing and Transaction Fee will be applied for FULL Order Cancellation (25% of your total order value) & for PARTIAL Order Cancellation (25% of your entire product value). Cancelation fee will be reimbursed as a form of E-Gift card!

Damage Product

We try our best to deliver your order in perfect condition but if you receive any damage product please contact us within 3 days after receiving. There will be no return after 3 days passed, Malanda will not be liable for any damage product if bring in our attention after 3 days.

Shipping

To return your product, you should mail your product to the address provided to you after you contact customer service.

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

** Any order refused by customer at the delivery time will not going to be refunded and customer will be liable for the cost. We will issue the refund only to those orders which will going to be return by customer at our USA warehouse. Please keep in mind we use multiple warehouse and countries to ship the orders so any refused delivery won't be refunded. 

By purchasing on malandajewelry.com, you fully agree and understand this return & refund policy.